Shipping policy

Once your order is placed, it will typically take 3-5 business days to arrive. This includes our processing time and the estimated delivery time of USPS Priority Mail. While we can control our processing times, unfortunately, USPS does not guarantee their delivery times. We recommend allowing additional delivery time, especially with the holidays approaching. We are not responsible for lost, stolen, undeliverable, or damaged packages.

Our website only ships to locations in the United States. 

SHIPPING COST

Orders $100 and up ship FREE. Orders under $100 ship for $10. You will be responsible for paying for any additional shipping upgrades.

You must request a quote for the following upgrades:

  • Expedited shipping (USPS Priority Mail Express, FedEx, and UPS)
  • International shipping
  • Additional insurance above $50
  • Extra services such as signature confirmation

SHIPPING CARRIER

All orders ship USPS Priority Mail (2-3 day), include tracking, and $50 insurance.

INTERNATIONAL SHIPPING

We are happy to ship internationally and offer shipping quotes prior to purchase so there are no surprises. Please email melaina@lustrewear.com with links to the pieces you would like to purchase, along with your address and we’ll get back to you ASAP with a quote.

PROCESSING TIME

Each order is hand-packed and shipped, we need 1-2 business days to carefully get your order ready to be sent to its new home – your closet! Orders placed after 2:00 PM PST will not be processed until the following business day.

We reserve the right to change processing time. Any changes will be posted to the shop announcement in the header of our site, as well as the shipping policy page, and cart checkout.

DELIVERY

Once your order has been dropped off at the post office and scanned into the system, it typically takes USPS Priority Mail 1-3 business days to deliver your order, depending on where the package is shipping.

Please note - Priority Mail is not a guaranteed service and delivery times are estimates only. Experts are saying to expect delays with shipments around the holidays. We recommend allowing additional delivery time, especially when sending gifts.

DAMAGED/LOST ORDERS

Once we drop off a package at the post, and it’s left our hands, we are not responsible for lost, stolen, undeliverable, or damaged packages. Please make sure to double-check your address prior to checking out and choose a delivery location that is secure.

In the event your order was damaged or lost while in transit, you will need to file a claim through USPS. We are here to help, if you have questions or need assistance please email us within 48 hours of your order being delivered.